Let’s explore what makes the resort the ultimate choice for travellers:

1. Comfortable Spaces, Welcoming Vibes

The resort offers cosy accommodations with enticing features like an outdoor swimming pool, free private parking, a garden, and a shared lounge. These elements create a warm and inviting atmosphere for guests to unwind. 

In short, it’s a perfect place to immerse in the tranquillity of nature while enjoying the convenience of modern amenities. 

2. Exceptional Hospitality and Entertainment

The commitment to guest satisfaction is evident in the remarkable room service and a host of amenities. Featuring amazing room service, the resort welcomes guests with a restaurant, a bowling alley, and a terrace. Also, if you’ve got a furry companion, no need to worry – it’s a pet-friendly resort.

With a 24-hour front desk, airport transportation, concierge service, and free WiFi, Sambodhi Retreat ensures every guest’s needs are met with warmth and efficiency. 

3. Culinary Delights

Adding a touch of luxury, Sambodhi Retreat offers floating breakfasts and candle-light dinners. These become memorable experiences against the backdrop of the resort’s unparalleled elegance. 

4. Celebrate Life’s Moments with Expert Care 

The resort transforms into the perfect venue for your special occasions. A dedicated team of experts is available to ensure seamless events, be it garden parties, birthdays, anniversaries, or lavish wedding receptions. Sambodhi Retreat takes care of every detail, making celebrations truly unforgettable. 

5. Eco-Friendly Practices 

Booking.com acknowledges Sambodhi Retreat as a Travel Sustainable property at level 2, highlighting the resort’s commitment to eco-friendly practices. 

This recognition underscores the resort’s dedication to eco-friendly practices, adding a conscientious touch to the guest experience. So, guests choose not just a stay but have an ethical and sustainable experience. 

Challenges

Despite the serene retreat they offered, Sambodhi Retreat faced some challenges that were holding them back. 

The major hurdle they were dealing with was outdated, desktop-based software. Managing bookings, keeping track of guest preferences, and ensuring a smooth check-in process became complicated. 

In the buzzing tourist hub of Bodh Gaya, competition is no joke. They had to find a way to shine amid the sea of choices and this led them to reconsider their decision to continue with their existing software. 

Solution

Regardless of all the challenges, Sambodhi Retreat sought a chance to grow, innovate, and redefine what a stay in Bodh Gaya could be. 

The team realised – that to offer the best experience, one needs modern solutions. And after exhaustive research and market analysis, they came across eZee’s cloud-based solutions and thought of giving it a try. 

Now, with a cloud system in place, managing inventory has become much easier. Their staff could spend more time delivering pleasant guest experiences and less time being stuck on the computer. Another breakthrough was that they could access the system anywhere, anytime with real-time updates. 

“With the new cloud-based software, managing day-to-day operations has become much easier” – says the Operations Manager at Sambodhi Retreat, Bodhgaya. 

Thus, with the help of eZee’s solutions, Sambodhi Retreat was able to deliver a unique experience to its guests, achieve excellence in its operations, and gain the revenue boost it was longing for.

Sambodhi Retreat’s Remarkable Transformation with eZee

The influence of eZee on Sambodhi Retreat in Bodh Gaya demonstrates the transformative potential of utilizing the correct technology. Its transition from facing challenges to achieving success serves as an example of how innovation can profoundly impact the hospitality industry. 

From reservation management to check-in/check-out processes, eZee Absolute, the cloud-based hotel PMS, simplified all the operations for them. 

Additionally, the integration provided insightful reports on occupancy rates, revenue, and guest preferences, helping the resort to make data-driven decisions for improved business performance. 

 Acknowledging the same, the Operations manager says “An important thing which I would like to highlight is the reports. I do get detailed reports about revenue and other reports that are available in the system which helps me a lot for my understanding of the business.”

Switching to eZee’s cloud-based system was like upgrading to a super-smart helper for Sambodhi Retreat. Sounds cool, right? 

So, instead of just taking our word for it, listen to what they have to say about their experience with eZee:

The post Case Study: eZee Streamlines Hotel Management for Sambodhi Retreat, Bodhgaya appeared first on eZee Absolute.

A hotel channel manager is a software that allows hotels like yours to manage their online inventory and rates across multiple booking channels, such as online travel agencies (OTAs), global distribution systems (GDSs), and your website as well. 

By providing real-time updates, it ensures that all connected channels reflect the most accurate and up-to-date information, preventing overbooking or underbooking while maintaining rate parity.

In simple words, a channel manager is your 24*7 assistant in the digital world of bookings. Its primary job is to ensure that your rooms are available and up-to-date across various online platforms like Booking.com, Expedia, Agoda, and others.  

Now, before we dive deeper into channel managers and explore how to choose the right one for your property, let’s understand why you need it.

The Role of a Channel Manager 

Let’s start at the beginning. What’s the deal with channel managers, and why are they crucial for your hotel operations? 

Imagine you have a fully booked weekend, and suddenly a room is available due to a last-minute cancellation. Now, updating this information manually on each of the online platforms would be a nightmare. But fear not! That’s where the channel manager swoops in, making sure that available room is promptly showcased to potential guests across all channels. It maximizes the chances of getting a booking and optimizing your revenue. 

This not only saves you time but also minimizes the risk of overbookings, ensuring a seamless experience for both you and your guests. It’s a win-win! 

So, if your goal is to increase your hotel’s exposure and partner with as many OTAs as possible, this tool is a must. Still not convinced?

Check out 7 Ultimate Reasons Why You Should Invest in A Hotel Channel Manager

Now that we’ve shed some light on the superhero qualities of a channel manager, let’s delve into the nitty-gritty of how to choose the right one for your property.

How to choose the right channel manager for your property?

There are many channel managers in the market. Some are suited to small properties while others are robust enough to handle even large chains. There are certain qualities that all of them need, however, if you decide to research purchase options they should meet these specific requirements. It’s not as simple as choosing the first one you see. 

So, here are some of the key features you must look for before you choose the right channel manager:

Compatibility with Your PMS

Property Management System (PMS) is the heart of your hotel operations. It keeps track of reservations, manages check-ins and check-outs, and handles guest information. So, when choosing a channel manager, make sure it is perfectly compatible with your PMS. 

When your channel manager and PMS are perfectly compatible, it ensures everything runs smoothly without a hitch. A seamless integration facilitates the effortless flow of data between these systems, eliminating the risk of missteps in your daily operations. Room availability, rates, and booking information move seamlessly from one system to the other, preventing overbookings, discrepancies, and the headache that comes with manual data entry.

User-Friendly Interface

You’re not a tech genius, and that’s perfectly okay. Your channel manager should be user-friendly and easy to navigate. A complicated system will only add to your stress, defeating the purpose of streamlining operations. 

This simplicity isn’t just about saving time; it’s about allowing you to channel your energy into what truly matters – providing an outstanding guest experience. After all, your focus should be on creating memorable stays for your guests, not wrestling with a complex system. 

So, look for a solution that allows you to make updates with a few clicks, saving you time for what matters most – providing an excellent guest experience.

Connectivity with OTAs

Not all online travel agencies (OTAs) are created equal. Some cater to specific markets, while others have a global reach. Your ideal channel manager should connect seamlessly with the key OTAs relevant to your target audience. This ensures maximum exposure and a broader reach for your hotel, attracting diverse guests from different corners of the world. 

For instance, Airbnb, a leading OTA renowned for its unique focus on properties, offers a distinct platform for hotels catering to a specific type of traveller seeking unconventional lodging options. By partnering with Airbnb, hotels can tap into a niche market of guests seeking a more personalized and immersive experience. 

When your channel manager is a pro at connecting with these OTAs, it’s like throwing a net into the sea of potential guests. You’re not just getting more eyes on your place; you’re inviting all kinds of travellers, each with their own preferences. 

Real-Time Updates

Time is of the essence in the hospitality business. Your channel manager should provide real-time updates on room availability, rates, and bookings. This ensures that potential guests get the most accurate information, reducing the chances of disappointments and last-minute changes. 

With real-time updates, your channel manager ensures that the room availability, rates, and bookings are in sync across all platforms, including Airbnb. This means that when a booking is made or a room is reserved, it’s instantly reflected everywhere. No more disappointments or last-minute surprises for your guests.

Pricing Structure

We get it – managing a hotel involves juggling various expenses. When choosing a channel manager, pay attention to the pricing structure. Opt for a solution that aligns with your budget and offers transparent pricing. Hidden fees are like unwanted guests – they should be avoided at all costs. 

Imagine you’re setting up your rates for peak season. You wouldn’t want any surprise charges popping up, right? Hidden fees in a channel manager are the same—unwanted surprises that can disrupt your financial flow. So, just like you’d want your guests to trust your pricing, you should be able to trust your channel manager’s pricing too. It’s like creating a seamless experience for both you and your guests.

Mobile App

In a world where we manage our lives through smartphones, having a mobile app for your channel manager is a game-changer. A mobile app allows you to stay in control of your hotel operations on the go. 

Whether you’re away from your desk or handling tasks within the hotel premises, having the flexibility to manage bookings and updates from your mobile device adds a layer of convenience to your daily routine. Check if the channel manager you’re eyeing has a user-friendly and feature-rich mobile app to make your life as a hotelier more agile and responsive.

Training and Support

Transitioning to a new system can be difficult, but fear not! A good channel manager comes with training and support. Ensure that the provider offers comprehensive training sessions to get your team up to speed. Additionally, check for responsive 24*7 customer support – you never know when you might need a helping hand. 

Moreover, consider seeking user-friendly interfaces to simplify the learning curve for your team. A well-designed system can significantly ease the transition process and enhance overall efficiency.

Analyzing Data and Creating Reports

Data is the new gold, and utilizing it can propel your hotel to new heights. A good channel manager should not only manage bookings but also provide insightful data on your performance. Look for a solution that offers robust reporting features, allowing you to analyze booking trends, understand guest preferences, and make informed decisions. 

The ability to generate customized reports ensures that you have a clear picture of your hotel’s performance, enabling you to refine your strategies and stay ahead in the competitive market. 

‘A Complete Channel Manager Buyer Guide For Hoteliers’ 

Unlock the Future of Your Hotel with eZee

Choosing the right channel manager is a decision that can significantly impact your hotel’s success. At eZee, we understand the intricacies of hotel management, and our solution is designed to seamlessly integrate with your operations. With a user-friendly interface, real-time updates, and transparent pricing, we are committed to helping you streamline your processes and enhance the guest experience. 

But the million-dollar question is – Are you still on the fence about choosing the right channel manager for your hotel? Feeling a bit overwhelmed with the options and not sure where to turn? Well, here’s a suggestion: why not try before you buy? 

In hotel management, experiencing is believing. So, give eZee’s comprehensive channel manager a spin and see the difference.

The post Guide to Choose the Optimal Channel Manager for Property Proficiency appeared first on eZee Absolute.

In recent years, India has witnessed a significant transformation in its tax administration and compliance procedures. One of the most important processes among them is the introduction of Electronic Invoicing, commonly referred to as E-Invoicing. 

E-invoicing is a digital method of generating, sharing, and reporting invoices between businesses and tax authorities. It aims to streamline the invoicing process, enhance transparency, and curb tax evasion. 

It promotes compliance by reducing errors and preventing the manipulation of invoices. It enhances the accuracy and reliability of financial data, leading to a more transparent and accountable taxation system.

E-Invoicing Requirements in India

The Indian government introduced E-Invoicing as a part of its larger digitization and simplification initiatives under the GST framework.

Electronic invoicing is intricately linked with the GST, a comprehensive tax system that replaced a plethora of indirect taxes in India. GST mandates businesses to maintain proper records of their transactions, and E-Invoicing serves as a pivotal tool to fulfill this requirement. 

For hotels and businesses in the hospitality sector, adhering to E-Invoicing requirements in India is crucial for a smooth and hassle-free operation. E-invoicing is mandatory if your hotel’s annual turnover exceeds a certain limit, which might vary as per the latest GST regulations, currently which is Rs 5 crore. 

These GST e-invoices must have a special reference number and a QR code, making it easier for tax authorities to verify them. You must meet these requirements to avoid penalties, which can be quite a headache for hotels. 

But the good news is, today there are countless software available in the market that comply with the government’s regulations and automate the e-invoicing process. 

One such software is Saral.

What is Saral E-Invoicing?

Saral is a third-party software that can be integrated with your hotel management software to automate the e-invoicing process. It streamlines the process of generating, sharing, and managing E-Invoices in compliance with the GST regulations in India.

This integration automates GST return filling and offers paperless, error-free, and automated invoicing with no manual inputs. 

This technology ensures compliance with e-invoicing regulations, streamlines financial operations, and enhances guest experiences through efficient and accurate invoicing. By integrating Saral e-Invoicing into hotel software, businesses can elevate their operational efficiency while maintaining regulatory standards.

Benefits of Integrating Saral E-Invoicing

Along with automating your GST e-invoicing process, Saral e-invoicing allows you to cancel or edit any previously generated invoice. Its user-friendly interface makes GST return-filling convenient without any to and fro between multiple solutions. 

It lets you import and download e-invoices with QR codes and minimizes the possibility of audits and surveys by tax authorities. Saral also has accounting and billing packages for you. 

Summing it up, the key benefits of Saral are:

• Integrates and automates GST return filing.
• Automatically generates E-Invoice.
• Download and print invoice with QR Code.
• Cancel the uploaded invoice anytime.
• Lesser possibility of audits/surveys by the tax authorities.

Now that you know how beneficial Saral is for your business, let’s understand how you can integrate Saral to your system.

How to Integrate Saral E-Invoicing?

Saral e-invoicing is super easy to incorporate. You need no technical knowledge, installation or any extensions. To integrate it with your property all you need is a cloud-based hotel PMS.

Sounds very simple right?

So basically, all you need to do is integrate Saral into your PMS and ensure it has access to all your financial data, including transaction records and bills. With this access, Saral generates accurate, automated invoices for every single transaction, ensuring your GST requirements are met.

How can eZee help you integrate Saral E-Invoicing?

With an industry expertise of over a decade, eZee has been one of India’s frontrunners in hospitality technology. Today it offers a plethora of hospitality solutions that are transforming businesses for the hospitality sector— accommodation providers and restaurants. 

Along with its end-to-end encrypted hospitality solutions, eZee has also constantly updated and integrated its solutions to offer users a seamless experience. 

Keeping resonance with this, today eZee offers an integration of its cloud-based hotel PMS— eZee Absolute with Saral e-invoicing. This means eZee Absolute users can directly enjoy the benefits of Saral without any technical installation or hassle, just at a nominal fee. 

The key benefits of this integration are:

Here’s everything you need to know about integrating eZee Absolute with Cleartax.

How to Avail This Integration?

If you are already using eZee Absolute, then all you need to do is contact your account manager to avail of this integration.

And if you are looking to switch your current hotel software with eZee Absolute, we give you ten reasons to do so!

The post Effortless E-Invoicing: Simplify Hotel Billing with Saral appeared first on eZee Absolute.

A place where palm trees sway to the rhythm of the ocean breeze and nature’s beauty enchants every sense. This eco-friendly haven has been a tranquil retreat for travelers seeking a perfect blend of serenity and comfort.

In this case study, we explore the depths of Beach Street Eco Resort & Spa, discover the obstacles it overcame, and witness the incredible impact of eZee in reshaping its destiny. 

Where Luxury Meets Nature: A Glimpse of Beach Street Eco Resort & Spa

Beach Street Eco Resort & Spa offers guests easy access to Goa’s famed beaches and cultural attractions while preserving its natural beauty. 

The resort offers an array of luxurious accommodations, including spacious rooms with panoramic views and more than 46 private cottages ensconced within lush greenery. 

Beyond accommodations, it includes a spa that offers holistic wellness treatments inspired by traditional practices and a culinary scene that delights the senses with a fusion of global and local flavors. 

Challenges Faced by the Property

Operating in a traditional manner, Beach Street Eco Resort & Spa faced its fair share of obstacles that hindered growth as well as guest experience. The main thing missing was a comprehensive hotel PMS. This not only made day-to-day operations more complicated and time-consuming but also restricted the resort’s capacity to expand its business.

Situated in the bustling tourism hub of Goa, the competition was fierce year-round. Beach Street Eco Resort & Spa found itself in dire need of a solution to modernize operations, streamline bookings, and stay ahead in the competitive world of hospitality. The resort’s difficulties were evident, and it was clear that a transformative change was essential for its continued success.

That’s when they turned to eZee. 

Turning Dreams into Reality with eZee’s Solutions

Experiencing these challenges, Beach Street Eco Resort & Spa started looking for comprehensive hotel management software that could help them simplify hotel operations.

After thorough market research and trying a handful of hotel solutions, they came across eZee (now Yanolja Cloud) and wanted to give it a try.

Since then, their journey has been uphill. It has been 10 years since Beach Street Eco Resort & Spa has trusted eZee to be their technology partner. Today their technology suite comprises of eZee Frontdesk, eZee Centrix, eZee Reservation, and a handful of other products. 

Gopal Kaushik, managing partner at Beach Street Eco Resort & Spa, says,” Over the past 10 years our experience with eZee has been amazing. Working closely with the team was not just like a software provider and a client but as a team. I would highly recommend eZee and their products and I have no doubts in saying that it is the best software experience any hotelier can have.”

How eZee Reshaped Beach Street’s Success Story

The journey of Beach Street Eco Resort & Spa, Goa, is a testament to how innovation and technology can transform a struggling enterprise into a thriving success story. After embracing our cloud-based solution, the resort underwent a remarkable transformation, turning the tide on the challenges it once faced.

• Increased Bookings and Revenue: eZee’s reservation management system eliminated the chaos of overbookings and cancellations, leading to increased bookings and improved revenue. With a more efficient booking process, the resort achieved higher occupancy rates and a substantial boost in income.

• Enhanced Guest Satisfaction: The software’s ability to provide a seamless and personalized guest experience significantly enhanced guest satisfaction. Communication between various departments became smooth and efficient, allowing for quicker issue resolution and the delivery of exceptional services. Guests left the resort with lasting, positive memories.

• Sustainability Milestones: Beach Street’s commitment to sustainability was not only maintained but accelerated by eZee. The software’s eco-friendly features facilitated efficient waste management, sustainable resource utilization, and energy-saving measures. The resort’s reduced environmental impact became a compelling selling point, attracting eco-conscious travelers.

• Operational Efficiency: eZee optimized operational efficiency by fostering better staff coordination. Manual errors were reduced, and productivity improved, leading to cost savings and more streamlined daily operations.

• Competitive Advantage: With eZee, Beach Street gained a competitive edge in the hospitality market. Our rate-shopper feature ensured the resort remained aligned with evolving industry trends and guest expectations, enabling it to attract more guests and maintain a solid market presence.

• Positive Feedback and Reviews: The positive changes brought about by eZee didn’t go unnoticed. The resort began receiving enthusiastic feedback and reviews from both guests and staff. The software’s impact was clear, solidifying Beach Street’s reputation and attracting new clientele.

The impact of eZee on Beach Street Eco Resort & Spa, Goa, proves how the right technology, when harnessed effectively, can turn struggles into successes. The resort’s journey from challenges to triumph is a compelling example of the transformative power of innovation in the hospitality industry.

The post Beach Street Eco Resort & Spa, Goa: A Showcase of Sustainable Tourism appeared first on eZee Absolute.

Known for being the most charming retreat located in the mountains of Chakrata, it is the perfect concoction of Hospitality, Comfort and Nature.

Challenges

Operating in a traditional manner, Sidus Galaxy Resort & Spa confronted several hurdles that hindered its growth. Foremost among these challenges was the absence of an integrated booking system and hotel management system. This not only made day-to-day operations more complex and time-consuming but also limited the resort’s ability to scale its business effectively. 

With Uttarakhand being a year-round tourist hotspot, competition remained intense. Sidus Galaxy Resort & Spa urgently needed a solution to modernize its operations, optimize bookings, and maintain its competitive edge.

Solution

In the midst of these challenges, Sidus Galaxy Resort & Spa recognized the need for a comprehensive Property Management System (PMS) solution that could address its operational challenges. 

After thorough market research and analysis, the directors chose eZee (now Yanolja Cloud) as their hospitality tech provider. Since then, it has been a blooming partnership associated with eZee for the last 2 years. 

Tejinder Singh Bajaj, one of the partners in Sidus Galaxy Resort & Spa says “One of the issues we were facing was to have an integrated system for our property management, and that’s when we came across eZee”

It won’t be wrong to say that eZee’s Property Management System (PMS) breathed new life into Sidus Galaxy Resort & Spa. The PMS’s intuitive interface and user-friendly design made it incredibly easy for the resort to transition from its traditional approach to a more streamlined and efficient system. The resort’s staff quickly adapted to the new system, ensuring minimal disruption during the transition phase.

Expanding horizons with eZee’s Channel Manager

Impressed by the success of their partnership with eZee’s PMS, Sidus Galaxy Resort & Spa decided to take it a step further. They opted for eZee Centrix – a cutting-edge Channel Manager, to significantly enhance their visibility and revenue streams. This advanced channel manager enabled the resort to efficiently distribute its inventory across multiple OTAs, ensuring maximum exposure. 

eZee Centrix empowered Sidus Galaxy Resort & Spa to streamline their operations and also ensure they sold rooms at the most competitive rates through intelligent yield management strategies.

The resort’s management appreciated the technology and also commended eZee’s dedicated after-sales team. Their commitment to understanding Sidus Galaxy Resort’s unique requirements and providing tailored solutions further strengthens the partnership.

What Makes Sidus Galaxy a World of Delights for Guests?

Beyond the technological transformation, what truly sets Sidus Galaxy Resort & Spa apart is its commitment to offering a unique and unforgettable experience to its guests. 

“This place is a real gem! What a scenic beauty at Chakrata, Sidus Galaxy is the best place to refresh and you can enjoy it with your family”

– Guest’s Review from TripAdvisor

This boutique resort boasts numerous specialities that make it a preferred choice over others in the region such as:

• Stargazing: Situated in the pristine mountain environment, Sidus Galaxy Resort & Spa provides the perfect opportunity for stargazing. The clear skies and minimal light pollution create a celestial spectacle that leaves guests in awe.

• Serene Spa: The resort’s Serene Spa offers a haven of relaxation and rejuvenation. Guests can indulge in a range of spa treatments while surrounded by the tranquil beauty of the Himalayas.

• Picnic Spots: Sidus Galaxy Resort offers carefully curated picnic spots, allowing guests to immerse themselves in the natural splendour of Uttarakhand.

• Stamina Fitness Centre: For fitness enthusiasts, the resort’s Stamina Fitness Centre provides state-of-the-art equipment and facilities to maintain their health routines even while on vacation.

• Skittle Souvenir Shop: Skittle, the resort’s souvenir shop, offers a selection of locally crafted items and mementoes, allowing guests to take a piece of Uttarakhand home with them. 

• Snowfall Spectacle: Perhaps the most enchanting experience at Sidus Galaxy & Spa is witnessing the breathtaking sight of snowfall in the Himalayas. The resort’s unique location provides guests with an unparalleled opportunity to immerse themselves in the magic of falling snowflakes, turning their stay into an unforgettable winter wonderland experience. 

With these specialities and more to explore, Sidus Galaxy Resort & Spa has carved a niche for itself as a destination that offers world-class technology-driven hospitality and delivers a memorable and enriching experience that keeps guests returning time and again. 

Recognition as Traveller’s Choice Award

A big achievement for Sidus Galaxy Resort & Spa was winning the Traveller’s Choice Award from TripAdvisor. The award, based on guest reviews and ratings, remarks Sidus Galaxy Resort & Spa as a top pick for travellers who want luxury and to be surrounded by beautiful nature. This recognition stands as a testament to the resort’s dedication to delivering memorable guest experiences.

From Success to Inspiration

Sidus Galaxy Resort & Spa’s remarkable transformation did not go unnoticed within the local hospitality industry as well. The resort’s management was so impressed with eZee’s after-sales support and dedication that they actively recommended eZee to their colleagues in the industry. 

Today, Sidus Galaxy stands as an example, motivating others in the region to explore similar paths to enhance their guest experiences and streamline their operations. 

Role of eZee’s Support Service in the Success Story of Sidus Galaxy Resort & Spa

What truly sets eZee’s after-sales team apart is their unwavering dedication, which transcends the traditional boundaries of sales. They emerged as strategic partners, deeply invested in Sidus Galaxy’s transformation journey.

Tejinder says “ The product is undoubtedly good, but the best part of eZee is its after-sales support team. They’re available 24*7 to help you out”.

With an in-depth understanding of the hospitality industry, eZee’s after-sales team effectively presented eZee’s solutions. Along with that, they also provided invaluable guidance on how to utilize these technologies to boost the guest experience and revenue. 

eZee takes great pride in providing Sidus Galaxy Resort & Spa with precisely the best they need for their property! 

The post How Sidus Galaxy Resort & Spa Achieved Remarkable Growth with eZee’s Hotel Management Solutions appeared first on eZee Absolute.

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention, attracting positive reviews, and optimizing resource utilization. From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest.

In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let’s jump right in.

How Efficient Operations Shape Guest Experiences?

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. 

When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property. 

Moreover, improved operations help to optimize resources, save your hard-earned money, and increase profitability for your hotel. 

Therefore, the pursuit of operational excellence isn’t just a choice; it’s the foundation of success.

Now that is something we are looking for. Aren’t we?

Without further ado, let’s explore the various segments of hotel operations that must be enhanced to make your property stand out in this competitive market.

10 Ways to Improve Hotel Operations

From check-in to check-out, and everything in between, hotel operations are the backbone of your business. 

Here are ten of the best hotel improvement ideas for operations at your hotel—

1. Staff Training and Development

Well-trained and motivated staff members are the heart and soul of a hotel’s operations. This is why comprehensive staff training creates a sense of purpose, a commitment to service excellence, and a deep understanding of the hotel’s ethos. 

When employees are empowered with the right knowledge and skills, they’re better equipped to handle challenges, resolve issues, and create memorable moments for guests. This leads to higher job satisfaction, reduced turnover, and a cohesive team that works harmoniously across departments. 

Regular training sessions that address changing guest preferences, new technologies, and evolving industry trends ensure that staff remains up-to-date and adaptable.

2. Embracing Technology

Integration of technology isn’t just an option; it’s a necessity to stay competitive and provide guests with the level of convenience and efficiency they expect. Technology in hotel operations not only enhances the guest experience but also streamlines internal processes.

But today the hospitality market is flooded with numerous tech solutions and hoteliers often don’t understand which solution to choose. 

Let me get that for you.

One such software your property needs is a cloud-based Property Management System (PMS). It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property. 

When we talk about the benefits of technology in the hotel industry, then they are vast. Efficient inventory management, staff scheduling, housekeeping coordination, in-room entertainment systems, smart room controls(Like Alexa), and digital concierge services(KIOSK) are some that help enhance guest comfort and engagement.

However, while technology is a powerful ally, it’s crucial to find the right balance. Therefore, integrating technology should complement, not replace, the warmth and personal interactions that define genuine hospitality.

3. Efficient Housekeeping Management

Efficient housekeeping management is another hotel improvement idea that doesn’t just contribute to guest comfort, but also impacts the hotel’s overall reputation. It starts with well-defined protocols for maintaining cleanliness and order. 

Regular cleaning schedules, standardized procedures, and careful attention to detail ensure that guest rooms and public areas are consistently spotless and inviting. You can schedule housekeeping services based on guest arrivals, departures, and special requests.

Clean, well-maintained rooms and common areas leave lasting positive impressions, leading to good reviews and word-of-mouth recommendations. Conversely, subpar housekeeping can quickly sour guest experiences and tarnish the hotel’s image.

Beyond guest perceptions, effective housekeeping management plays a pivotal role in resource optimization. Proper inventory control of cleaning supplies and linens minimizes waste and reduces operational costs. Moreover, well-managed housekeeping schedules lead to productive staff allocation and contribute to the overall smooth functioning of the hotel.

9 Best Practices to Optimise Hotel Housekeeping Operations 

4. Streamlined Check-in and Check-out

The first impression a guest has of a hotel often revolves around the check-in and check-out processes. It demonstrates a hotel’s respect for its guests’ time.

Modern travelers appreciate the flexibility of online check-in. By offering this option, you enable guests to complete necessary formalities before arriving, reducing wait times and making the check-in process more efficient. You can also streamline your check-in process by balancing between personalized service and self-service options, guests can choose from face-to-face encounters and self-service KIOSK. 

Streamlined check-in allows your guests to quickly transition from travel to relaxation mode, and from the hotel experience back to the outside world without any delay.

By optimizing these key touchpoints, you can showcase your commitment to guest-centric operations and create a lasting impression of professionalism and care.

5. Personalized Guest Services

Your guests crave personalized interactions that make them feel valued and understood. Personalized guest services are the key to forging emotional connections and creating memories that linger long after check-out. 

The foundation of personalized guest services lies in understanding individual preferences. This goes beyond knowing room type preferences; it involves comprehending dietary restrictions, special occasions, and even preferred room temperatures. By leveraging guest profiles and historical data, hotels can tailor services that align with each guest’s preferences.

Special touches like handwritten notes, personalized recommendations, or surprise treats elevate the experience and create a sense of emotional connection.

Personalized guest services not only enhance the quality of the stay but also result in guest loyalty. When guests feel that their unique needs and preferences are acknowledged, they’re more likely to return and recommend the hotel to others.

6. Effective Revenue Management

In the hospitality industry, revenue management is essential as it involves setting prices, optimizing bookings, and maximizing profitability. It’s not just about filling rooms; it’s about understanding market dynamics, guest behaviors, and economic trends to make informed decisions that benefit both guests and the hotel’s bottom line.

Effective revenue management involves adjusting room rates based on real-time demand. During peak seasons or high-demand periods, prices can be adjusted upwards, while discounts or promotions can be offered during off-peak times to attract more bookings. 

You can offer packages that bundle accommodations with experiences like spa treatments or dining, to encourage guests to upgrade their stay. Promotions, such as extended-stay discounts or inclusive packages, provide added value that can entice guests to choose your hotel over competitors.

Pick the Hotel Revenue Management System That Has These Features 

When executed thoughtfully, revenue management becomes a powerful tool that enhances a hotel’s ability to provide exceptional experiences while creating a sustainable and thriving business.

7. Energy and Resource Efficiency

With growing environmental consciousness, energy and resource efficiency have emerged as strategic pillars for successful hotel operations. Hotels that prioritize sustainability aren’t just reducing their carbon footprint; they’re also optimizing costs, enhancing hotel’s guest experiences, and shaping a positive brand image.

Efficiency in energy consumption is a vital step in minimizing a hotel’s environmental footprint. From LED lighting to smart HVAC systems, energy-efficient technologies can significantly reduce energy consumption, leading to lower operational costs and reduced environmental impact. 

Conserving water and managing waste effectively contribute to both environmental and financial sustainability. By implementing low-flow fixtures, rainwater harvesting, and waste diversion programs, hotels can minimize resource waste and promote responsible resource consumption.

Demonstrating a commitment to sustainability through energy-efficient practices not only appeals to eco-conscious travelers but also enhances a hotel’s overall reputation.

Hotels that prioritize energy and resource efficiency send a message of responsibility and forward thinking. This is vital as it resonates with guests who seek out establishments that align with their own values, leading to increased guest loyalty and positive word of mouth.

8. Security and Guest Safety

Creating an environment where guests feel safe and well cared for not only safeguards their well-being but also cultivates trust, peace of mind, and a sense of comfort that defines a truly exceptional stay. 

Utilizing modern surveillance technology and access control systems is a proactive step toward preventing security breaches. 

These measures not only deter potential threats but also provide invaluable information in the event of an incident.

Additionally, regular staff training ensures that employees are well-equipped to respond swiftly and effectively during emergencies, creating an environment where both guests and staff feel protected. 

Guests who feel safe are more likely to enjoy their stay without undue worries. A secure environment fosters a sense of comfort and trust, allowing guests to fully immerse themselves in the experience and create lasting memories.

9. Feedback and Continuous Improvement

Guest feedback is an invaluable tool for growth and refinement. As guest preferences and expectations evolve, so must hotels. Embracing feedback as a catalyst for continuous improvement is a mindset that propels hotels toward excellence, allowing them to adapt, innovate, and deliver even more exceptional experiences to their guests.

It is a direct line to understanding their perceptions and expectations. By actively seeking and listening to their voices, hotels gain insights that can guide operational enhancements and strategic decisions. 

Hoteliers need to understand that negative feedback doesn’t signify failure; it’s an opportunity for growth. Instead of shying away from criticism, hotels that embrace it as a chance to rectify shortcomings demonstrate a commitment to guest satisfaction and ongoing improvement. 

Analyzing trends and patterns in guest feedback provides a data-driven approach to identifying areas that require attention and resources. Feedback serves as a barometer of these changing needs, enabling hotels to adapt their offerings, services, and amenities to align with current trends.

10. Collaboration and Team Communication

The success of a hotel isn’t just the result of individual efforts; it’s the product of a cohesive team working in harmony to deliver exceptional experiences. 

Regular team meetings, digital communication platforms, and open-door policies foster a culture of sharing ideas, insights, and concerns. Cross-departmental coordination ensures that all aspects of a guest’s stay, from reservations to housekeeping to dining, are orchestrated to perfection. 

When teams from different departments collaborate to address challenges, innovative solutions are often the result. This proactive approach prevents issues from escalating and ensures swift resolutions. Moreover, a culture of teamwork and clear communication nurtures employee morale and job satisfaction. 

Collaboration and team communication are the secret ingredients that transform a group of individuals into a cohesive force that not only runs a hotel but ensures that every guest experience is marked by professionalism, efficiency, and the kind of warmth that leaves a lasting impression.

Conclusion

In a dynamic landscape, it’s the hotels that adapt, innovate, and consistently strive for operational excellence that truly stands out. 

By implementing these hotel improvement ideas, you aren’t just offering a place to stay; you are creating lasting memories and forging connections that extend beyond the duration of a guest’s visit.

With improved and streamlined operations at your property, you will not only deliver a better experience to your guests but will strengthen the future of your property. 

The post A Roadmap to Enhanced Hotel Operations: 10 Strategic Insights appeared first on eZee Absolute.

]]> https://www.ezeeabsolute.com/blog/10-ways-how-to-improve-hotel-operations/feed/ 0 https://www.ezeeabsolute.com/blog/cleartax-e-invoicing-integration-for-hotels/ https://www.ezeeabsolute.com/blog/cleartax-e-invoicing-integration-for-hotels/#respond Mon, 26 Jun 2023 11:45:37 +0000 https://www.ezeeabsolute.com/blog/?p=12826 GST or Goods and Service Tax is an indirect tax levied on the supply of goods and services in the entire country. And just like all other business sectors, the hospitality industry is also included under the GST slab.  In recent years, the Government of India has been fixating on digital India and lately has ... Read more ClearTax Integration – GST e-Invoice Generation for Hotels

The post ClearTax Integration – GST e-Invoice Generation for Hotels appeared first on eZee Absolute.

]]> GST or Goods and Service Tax is an indirect tax levied on the supply of goods and services in the entire country. And just like all other business sectors, the hospitality industry is also included under the GST slab. 

In recent years, the Government of India has been fixating on digital India and lately has introduced e-invoicing for hotels and other businesses.

But before jumping to the latest update in the e-invoicing integration, let’s have a quick look at what e-invoicing is.

Table of Content

1. What is E-Invoicing?
2. The Government of India’s GST Update
3. How Cleartax Integration Will Benefit The Hospitality Industry?
4. How to Integrate Cleartax
• Requirements
5. How can eZee Help You Integrate E-Invoicing?
6. How to Avail of This Integration?

What is E-Invoicing?

Electronic invoicing or e-invoicing is a process of billing for businesses where they present and monitor invoices between the buyer and seller. Simply speaking, an e-invoice is a bill that is issued, processed, received, and saved using an electronic system.

This invoicing method comes with a number of advantages. Apart from automating transactions, it allows real-time tracking of taxes and archives the invoices, keeping a note of all your transactions.

With this integration, hotels, restaurants, and other hospitality establishments can generate GST-compliant invoices, reduce manual errors and most importantly, keep their taxes streamlined and updated.

The Government of India’s GST Update

In 2021, The Government of India mandated e-invoicing for all businesses (including hotels) that have an annual turnover of Rs 50 crores and above for their B2B transactions. Keeping in sync with the same release, the GOI has released another update recently that has reduced the turnover threshold from Rs 50 crores to Rs 5 crores. 

This means if your property has an annual turnover of Rs 5 crores or more for its B2B transactions, then you must have e-invoicing enabled with your system. 

Note: The turnover limit is for the entire company, not the individual property under a group.

Now, the hospitality sector is a highly transactional one. It undergoes countless B2B transactions every day— suppliers, and utility bills like electricity, Wi-Fi, corporate events, and many more. Making e-invoices for each of them separately will not only be a hectic process but will also include manual errors. 

Want to know more about GST for hotels? Here’s everything you need to know.

For businesses to comply with e-invoicing easily, third-party software can be separately integrated with their system. This software can automatically update all GST-related information to the GOI’s portal without human intervention.

And Cleartax is one such software.

How Cleartax Integration Will Benefit The Hospitality Industry?

Cleartax is a third-party software that when integrated with your existing hotel PMS solution or restaurant POS, can automate GST e-invoicing. This integration will give you paperless, error-free and automated invoicing with no manual inputs.

Cleartax e-invoicing integration for hotels and restaurants also automates the GST return filing process and resolves data reconciliation gaps under GST. Plus, your GST-related financial data are always up-to-date and error-free. 

How to Integrate Cleartax?

Now that you have a clear understanding of how Cleartax can help your business, let me guide you on how you can integrate it into your property.

Requirements

The most important (and the ONLY) thing you need to integrate Cleartax with your property is a cloud-based hotel PMS system or a cloud-based restaurant POS software (depending on your property type).

So basically you need to integrate your hotel/restaurant software with this third-party software so that it has access to all your B2B transactions, bills, and financial data (Don’t worry, the software is end-to-end encrypted and safeguards your confidential data).

How can eZee Help You Integrate E-Invoicing?

With an industry experience of more than a decade, eZee has been helping thousands of hospitality establishments with its cutting-edge technology. It is one of the very few hospitality technology providers in the world to develop and offer end-to-end hotel and restaurant solutions and is currently India’s #1 hospitality tech provider.

With the recent e-invoicing mandate, eZee has a new offering. To make e-invoice integration easy for hotels and restaurants, it has consolidated its cloud-based hotel PMS software— eZee Absolute, and cloud restaurant POS– eZee Optimus with Cleartax..

This makes eZee’s hotel management software and restaurant management software GST-compliant.

Meaning, at a nominal cost, hoteliers and restaurateurs (with an annual turnover of Rs 5 crore & more) using eZee Absolute and eZee Optimus can directly enjoy the benefits of Cleartax, without any technical hassle or additional interference. 

Here’s everything you need to know about our integration with Cleartax!

This will allow hotels and restaurants to provide electronic invoicing to their travel agents, guests, etc. with the company’s unique IRN Number and Barcode and comply with the government’s statutory requirements.

How to Avail of This Integration?

If you are already using eZee’s PMS or POS, then all you need to do is contact your account manager to avail of this integration.

And if you are still wondering whether you should replace your current hotel software with eZee Absolute, we give you ten reasons to do so!

Conclusion

The debate on technology can go on endlessly, but automation is a blessing– that’s a given. With countless operations in the hospitality industry, adding one more even sounds hectic. 

And now with e-invoicing made mandatory, it will be a bit more load. But given you have a clear idea of what GST, e-invoicing and Cleartax is, it is going to be a tad bit easy for you. But if you are already using eZee’s solutions then you know how to cut it all through. 

In the end, eZee is all about making hoteliering easy.

The post ClearTax Integration – GST e-Invoice Generation for Hotels appeared first on eZee Absolute.

]]> https://www.ezeeabsolute.com/blog/cleartax-e-invoicing-integration-for-hotels/feed/ 0 https://www.ezeeabsolute.com/blog/ezee-hotel-technology/ https://www.ezeeabsolute.com/blog/ezee-hotel-technology/#respond Fri, 03 Feb 2023 10:49:48 +0000 https://www.ezeeabsolute.com/blog/?p=12680 Want to optimize your hotel's performance? Here’s a comprehensive hotel management software for just that. Read on…

The post How eZee Helps Hotels Continuously Elevate the Overall Experience appeared first on eZee Absolute.

]]> Technology plays an important role in managing operations and enhancing the guest experience in the hospitality industry. Hotel management software can automate many tasks and provide valuable insights, making it easier for hotels to run efficiently and effectively.

While there are many options in the market, hotel tech providers like eZee stand out for their unique features and capabilities.

In this blog post, we will take a closer look at some of the key features that set eZee’s hotel management software apart, and discuss how they can benefit hotels of all sizes and types.

Table of Content

1. Here’s What Differentiates eZee from The Rest
• All-in-one solution
• Cloud-based solutions
• Integrated solution
• Unlimited user and device license
• Guest-facing technology
• 24/7 support services 
• GST, PCI DSS, and GDPR compliant
• Advanced reporting and analytics
• Affordable pricing
• For hotels of all shapes and sizes

Here’s What Differentiates eZee from The Rest

1. All-in-one solution

Hotel operations are complex and multifaceted. Various departments and functions of a hotel must work seamlessly in order to ensure a smooth and efficient guest experience.

One way to achieve this is by utilizing an all-in-one solution that eliminates the need to use multiple systems and software to manage different aspects of the hotel’s operations.

We offer integrated solutions like a property management system (PMS), point of sale (POS), channel manager, and booking engine that not only streamline hotel operations but also allow for the seamless flow of information across all departments.

2. Cloud-based solutions

Accommodation businesses usually face the challenge of providing secure and flexible access to important data and systems for both employees and guests.

However, this problem can be resolved by the adoption of cloud-based software that allows secure access from anywhere, at any time.

And with our cloud-based hotel management system, your hotel staff can access important information and perform key tasks from any device. All you need is a reliable internet connection and a smart device.

Additionally, cloud-based solutions are typically more secure, as they are regularly updated and maintained by the software provider, ensuring that the latest security protocols are in place to protect sensitive guest data.

3. Integrated solution

When we talk about property management systems, integration is one of the key elements that cannot be overlooked.

Having a hotel management system that integrates with multiple software and hardware solutions provides a complete and cohesive experience, streamlining hotel operations and providing valuable insights and data.

And we offer integration with 150+ online travel agencies (OTA’s) and 500+ third-party software/hardware solutions, ensuring that you get the ability to seamlessly connect and communicate with a wide range of systems.

This integration allows for more efficient data sharing, reducing the risk of errors caused by manual data entry, and enables hotel staff to access and manage important information from a single platform. 

4. Unlimited user and device license

For a hotel that uses a property management system, it is important to have, manage, and track multiple user accounts and devices. The reason is that it greatly enhances the efficiency, collaboration, and flexibility of hotel operations.

However, not every hotel tech provider offers this. Further, they also charge an additional amount for multiple user accounts and devices.

Our hotel management software offers unlimited user and device licenses, allowing accommodation businesses to have as many users and devices as they need without any additional costs. Meaning, as a hotelier, you get more flexibility and scalability, making it easier for your staff to manage their operations and adapt to changing business needs.

5. Guest-facing technology

Guest-facing technology can greatly enhance the guest experience by providing a more convenient, efficient, and personalized check-in and check-out process.

A kiosk, for example, allows guests to check in and out, make room selections, and complete other transactions without the need for human interaction. Contactless services, on the other hand, allow guests to make payments, access room keys, order room service using their own devices, etc.

We offer both kiosk and contactless services as a part of our guest-facing solutions, leading to more satisfied guests, enhanced guest service, and increased revenue. Also, it reduces the workload on the front desk, allowing hotel staff to focus on providing personalized service to guests.

6. 24/7 support services 

Hotel technology is a game-changer, and support is key. Availability of support ensures constant assistance for seamless operations, minimizing downtime and resolving issues swiftly. Further, it helps with technical difficulties and reduces the risk of lost revenue and unhappy guests, offering peace of mind and reliability for all. Invest in 24/7 support for a thriving hotel.

We understand the importance of providing reliable and efficient support services for our clients. This is why our full-fledged support center goes beyond troubleshooting, training, and implementation. Our team is dedicated to providing you with the best possible experience and is ready to assist you with any client-requested enhancements and upgrades.

Not to mention, the support is available 24 hours a day, 7 days a week, throughout the year with live chat, phone, and email support. It ensures that you always have a dedicated point of contact along with the necessary tools and resources to run your hotel operations smoothly and efficiently.

7. GST, PCI DSS, and GDPR compliant

Hotels are required to comply with various laws and regulations, such as GST compliance, PCI DSS compliance, and GDPR.  If you’re unaware of them, let me explain in simple terms.

• GST compliance is essential for hotels to ensure they are correctly calculating and reporting GST on all transactions.
• PCI DSS compliance is a set of security standards created by the payment card industry to protect sensitive cardholder data.
• GDPR compliance is essential for hotels to protect the personal data of their guests.

Our hotel management solution is compliant with all of them. Meaning, the software is designed to help hotels easily calculate and report GST, provide the necessary security to protect sensitive cardholder data, meet the requirements of the regulation, and protect the personal data of guests.

With such a hotel tech solution, accommodation businesses like yours can be assured they are meeting industry standards and can operate with confidence and trust.

8. Advanced reporting and analytics

Reports and analytics are crucial for accommodation businesses as they provide valuable insights and data to drive informed decision-making. Additionally, they help hotels understand guest behavior and preferences, enabling them to offer personalized experiences and enhance guest satisfaction.

Our software offers advanced reporting and analytics capabilities with more than 200+ reports, providing detailed business insights to help you understand your performance, identify trends, and make data-driven decisions.

Furthermore, our software allows hotels to analyze and compare data across multiple properties and locations, providing a comprehensive view of their operations, and letting hotels identify areas of opportunity.

9. Affordable pricing

Cost is a major consideration for any business, and hotels are no exception. Investing in a comprehensive hotel management software can be a significant expense, and many hotels may be hesitant to do so because of budget constraints.

Our hotel management software takes this pain out.

We offer an affordable pricing model that is designed to meet the needs of hotels of all sizes and budgets. Additionally, we offer a 14-day free trial, which allows hotels to test the software and see how it can benefit their operations before committing to a purchase, without breaking the bank.

10. For hotels of all shapes and sizes

While all the factors are imperative for hotel businesses, our hotel management software takes this to the next level.

The solution is designed to meet the needs of hotels of all shapes and sizes. Whether you run a small bed and breakfast, a large resort, or anything in between, we can help you manage your operations efficiently and effectively.

Its scalability and flexibility allow the software to adapt to the unique needs and requirements of different types of accommodation businesses.

Conclusion

Managing a hotel is a complex task that requires the use of various tools and software. Hotel management software can play a vital role in streamlining operations, improving the guest experience, and increasing revenue. This is why it is essential to make an informed decision when it comes to choosing software that meets your business’s unique needs and requirements.

I hope this blog has been helpful in highlighting some of the key features and functionalities to consider when evaluating different options.

If you’re still skeptical, I have a resource for you that will help you make the best decision for your business.

FREE Buyer’s Guide to Hotel Software

Happy hoteliering!

The post How eZee Helps Hotels Continuously Elevate the Overall Experience appeared first on eZee Absolute.

]]> https://www.ezeeabsolute.com/blog/ezee-hotel-technology/feed/ 0 https://www.ezeeabsolute.com/blog/pms-pos-from-single-vendor/ https://www.ezeeabsolute.com/blog/pms-pos-from-single-vendor/#respond Thu, 12 Jan 2023 10:48:35 +0000 https://www.ezeeabsolute.com/blog/?p=12592 In the modern business world, technology plays a crucial role in enabling hotels to operate efficiently and effectively. And when we say technology, a PMS (Property Management System) and POS (Point of Sale) system can be particularly useful tools for managing and organizing hotel operations, improving the guest experience, and enhancing financial management. Now, amid ... Read more How PMS and POS Solutions from Single Vendor Improve Hotel Management

The post How PMS and POS Solutions from Single Vendor Improve Hotel Management appeared first on eZee Absolute.

]]> In the modern business world, technology plays a crucial role in enabling hotels to operate efficiently and effectively. And when we say technology, a PMS (Property Management System) and POS (Point of Sale) system can be particularly useful tools for managing and organizing hotel operations, improving the guest experience, and enhancing financial management.

Now, amid the talks around these technologies, most hoteliers feel the dilemma of getting a PMS and POS from different vendors or the same. 

Well, the answer is simple — it should always be from the same hotel tech vendor. But, why would I say so?

In this article, we’ll take a closer look at the benefits of using a PMS and POS system from the same hotel tech supplier, and how it can help you succeed in the competitive world of hospitality.

Table of Content

1. Advantages of Using PMS and POS From a Single Vendor
• Integration and data management
• Time and cost
• Collaboration and communication
• Data security
• Customization and scalability
• Training and support
• Reporting and analytics
2. How to Choose the Right Hotel Tech Vendor

Advantages of Using PMS and POS From a Single Vendor

Before you just take my word about single-vendor PMS and POS integration being the best choice, there are several advantages you should know about: 

1. Integration and data management

One of the major advantages of using a PMS and POS system from the same hotel tech supplier is improved integration and data management.

When these systems are from the same solution provider, they are designed to work seamlessly together and communicate with each other effectively. Meaning, data can be easily shared between the systems, reducing the need for manual data entry and improving the accuracy of information.

Moreover, with a single, integrated system, hospitality businesses can also benefit from having one database for all of their operations. This can improve the organization and accessibility of data, as well as reduce the risk of data loss or corruption.

2. Time and cost

The best way to understand this is by looking at a scenario of a hotel that uses a PMS and a POS from different vendors.

Now, the major challenge here is to integrate both systems. It is going to be a complex and time-consuming process. Further, for each system, you are going to require individual setup costs, which can add to the overall cost of the systems.

But on the other hand, using a PMS and POS system from the same vendor can simplify this process and reduce the time and cost associated with integration. Hotels will not have a need to invest in additional support for integration.

3. Collaboration and communication

In a fast-paced and customer-facing business like a hotel, it is important for every department to communicate seamlessly.

Now, when I say communicate, I don’t mean walking up to every person and speaking. Rather, what I mean is that every department must have access to certain information.

Let’s understand this with an example.

Zoya is vegan and she mentioned the same while making a reservation with your hotel. Now, your hotel offers complimentary breakfast, which is served at your in-house restaurant.  However, you forget to inform the restaurant about Zoya's dietary preferences and served her no-vegan food.

Oops! Sounds like a blunder, isn’t it?

Well, that’s exactly why getting a PMS and a POS system from the same vendor helps you. The solutions ensure that they are well connected with every other system and work in sync without any miscommunications.

4. Data security

Hotel businesses handle sensitive data on a day-to-day basis. Which is why it is important to have a robust data security infrastructure.

While every other data security measure is worth the effort, it is also imperative to ensure that your technologies such as the PMS and the POS are from the same provider.

The reason is, when these systems are from the same vendor, you get enhanced security features and controls, such as encrypted data storage, secure login protocols, and multi-factor authentication. 

This can help protect hotel businesses and their customers from data breaches, cyber threats, and unauthorized access.

5. Customization and scalability

Customization and scalability are also two of the major advantages that hotel tech providers offer with their systems.

For example, when you deploy a PMS and a POS from the same tech solution provider, you get a range of customization options, allowing businesses to get tailored systems for their specific needs and preferences.

Additionally, these integrated systems can make it easier for accommodation businesses to scale their operations as they grow and evolve.

For example, single-vendor PMS and POS allow flexibility, making it easier for hotels to add or remove features and users as needed.

6. Training and support

When you get a new property management system (PMS) for your hotel, it is important to train each and every employee on how to get used to it and milk its benefits. And in most scenarios, the service provider offers free training.

Now, imagine a situation where you deploy another system such as the POS, but from a different vendor. Wouldn’t this be a hassle to have two separate training sessions from two service providers? 

But if you get the PMS and the POS from the same vendor, your training will be much easier and save time.

Not to mention, the vendor would also offer you support for both the systems with utmost quality.

So, if you have been wondering whether it’s the right call to go for the same hotel tech provider, then the answer is YES.

7. Reporting and analytics

Irrespective of the shape and size, every hotelier needs to know what’s happening in each aspect of the hotel. And what could be a better way to learn about them than reports?

But then again, what’s the point of having different reports from different systems?

Integrated systems like PMS and POS, especially when they are from a single vendor, are designed to work together seamlessly. Meaning, the reports they generate are much more detailed and cover all the areas of the hotel, allowing hotels to track key metrics and performance indicators. Be it from the areas of the hotel or from a POS outlet, the reports provide precise information.

Things to Keep In Mind While Choosing the Right Hotel Tech Vendor

When it comes to choosing the right hotel technology vendor, it is essential to consider a range of factors.  

While the points mentioned above are also good to gauge whether the hotel tech vendor is suitable for your hotel, there are some more factors to consider.

Here are more considerations:

• Identify your hotel’s specific needs and ensure that the vendor you choose offers solutions that can address those areas.
• Research the vendor’s reputation in the industry to gauge the reliability and quality of their solutions.
• Review the various solutions the vendor offers and ensure they align with your business needs.
• Evaluate the pricing and ensure that it aligns with your budget and is reasonable.
• Consider the level of support and training offered by the vendor.
• Look at the vendor’s previous clientele and feedback as it can give you an insight into their capabilities and experience.

Conclusion

The emergence of technology is most probably the best thing that has happened to the hospitality industry. Today, technology covers almost every corner of the hospitality business and it’s fascinating how the domain is evolving.

However, as more and more technology continues to emerge, it gets a little difficult for hoteliers to take the right call. And in this blog, I tried to answer one of those difficult questions.

There’s no doubt that getting multiple hotel tech solutions from a single vendor is a good decision. After all, most of these vendors act as a one-stop hotel solution with a wide range of offerings.

Also, I have penned down my reasons to go for it. So, do give all the points a thorough read.

The post How PMS and POS Solutions from Single Vendor Improve Hotel Management appeared first on eZee Absolute.

]]> https://www.ezeeabsolute.com/blog/pms-pos-from-single-vendor/feed/ 0 https://www.ezeeabsolute.com/blog/how-ezee-and-aws-enhance-guest-journey-in-hotel/ https://www.ezeeabsolute.com/blog/how-ezee-and-aws-enhance-guest-journey-in-hotel/#respond Fri, 08 Apr 2022 12:00:25 +0000 https://www.ezeeabsolute.com/blog/?p=11487 With the hospitality industry evolving rapidly, hotels need to enhance the guest journey with top-tier technology. Find out how eZee Technosys’ solutions, utilizing AWS servers, tackle this head-on.

The post Hotel Guest Journey: How eZee Technosys is Transforming the Experience with the help of AWS appeared first on eZee Absolute.

]]> The hospitality industry has seen various transformations over the years. From tracking reservations on excel sheets to adopting property management systems (PMS), the industry has come a long way.

In the midst of this technological evolution, the emergence of the “cloud” has been the most pivotal factor.

It wouldn’t be incorrect to say that the cloud has re-molded the structure of the hospitality industry. The domain which was once completely under the control of large, branded hotel chains has now become a fair play arena for accommodation businesses of all shapes and sizes.

But how did the cloud manage to conquer the hospitality industry worldwide? 

Table of Content

1. The Effect of Cloud Computing on the Hospitality Industry
2. How eZee and AWS Together are Making an Impact
• Enhancing the Guest Journey
• Made Possible by AWS
3. Enhance the Guest Journey at Your Hotel

The Effect of  Cloud Computing on the Hospitality Industry

When I think of cloud technology, the first thing that comes to my mind is the ability to work remotely without taking a toll on efficiency.

What do I mean by that?

There is a rising demand for the ability to manage hotel operations from anywhere at any time. And, it has been met by cloud computing since it only requires a stable internet connection to function properly.  

Additionally, cloud-based hospitality management solutions offer more benefits revolving around operational efficiency, cost reduction, and data storage. 

• Operational Efficiency: Hoteliers can stay up to date on many aspects of operations such as room and booking status, housekeeping and maintenance tasks, and guest arrivals and departures, allowing the hoteliers to make decisions based on the latest intel that’s updated in real-time. 
• Cost Reduction: Cloud-based SaaS solutions only require an internet connection. Meaning, hotels do not need to purchase separate software licenses or additional hardware to utilize the software on multiple devices. Instead, once they purchase the software, they can access it via URL on any device.
• Data Storage: Optimized data storage is essential considering the number of guests and personal information that accommodation businesses receive. Cloud technology allows these businesses to store data in secure data centers rather than traditional in-house servers that are less secure and require maintenance regularly.

Now that we have a better understanding of the benefits of cloud technology for accommodation providers, let’s look at how eZee’s cloud-based solutions, powered by AWS, impact guest journey.

How eZee and AWS Together are Making an Impact

eZee Technosys, a hospitality management solutions subsidiary of Yanolja Cloud, utilizes AWS services to offer a full suite of end-to-end cloud-based hospitality management technology. 

With the help of AWS, eZee has been significantly reducing its development cycle and is scaling at a high rate. Furthermore, eZee is helping its customers keep abreast with the changing traveler preferences to provide guests with a great experience.

Enhancing the Guest Journey

Traveler preferences are always changing. What they were seeking last year might not be what they are seeking this year. 

To accommodate these fluid traveler expectations and deliver an exceptional guest experience,  eZee provides an agile and reliable set of solutions ranging from property management systems to contactless mobile applications that can be integrated to facilitate the guest journey from pre-booking to re-booking.

Pre-Booking and Booking

Whether it’s visiting hotel websites to take a virtual tour of the rooms, researching prices on various online distribution channels, or simply going through all the buzz on social media, the guest journey starts even before the guest makes a reservation.

eZee’s channel management system is a great solution to enhance the pre-booking and booking phase of the guest journey.  It feeds available inventory and rates to many online distribution channels for travelers to access when researching and reserving accommodation options. 

Furthermore, eZee’s website builder creates a pleasant user interface for guests visiting the hotel’s website. 

Last but not least, eZee’s booking engine integrates with the PMS to offer hotel guests a superior reservation experience. It allows them to make online payments, access special offers and promo codes, and provides a group booking feature.  

Check-in and Stay

The bulk of the guest experience occurs during the period when guests are physically in the hotel. Therefore, it is essential for hotels to provide fast services to arriving guests and eliminate delays in check-in.

eZee’s PMS allows hoteliers to track and manage room status as well as housekeeping tasks to ensure that the rooms are fully prepared for the guests to use as soon as they arrive. 

Additionally, the intuitive interface of eZee’s PMS, which features a stay-view as well as a room-view, allows the frontdesk staff to check-in guests quickly and easily. Moreover, eZee’s PMS can save guest profile information to service returning guests more efficiently. 

Another feature that speeds up the check-in process is eZee’s guest portal. Through this mobile app, guests can experience a contactless journey, which includes choosing their room and checking in without waiting in line at the front desk.

During the guests’ stay, hotels must not only sustain efficiency in service but also accommodate all the guest’s preferences. 

The guest portal mentioned above fulfills both of these aspects by automating hotel operations and offering an exceptional contactless experience. For instance, guests can reserve a taxi and order room service through the mobile app without having to call or visit reception. 

Check-out and Post-Stay

It is crucial for hotels to nail the check-out phase of the guest journey. After all, this is the last stage and one that will be the freshest in the guest’s memory. If a hotel fails to provide a seamless check-out, especially when guests are on a strict timeline, it will likely draw a negative review.

Remember how we mentioned the efficiency of eZee’s guest portal for the check-in process? Well, the same applies to the check-out process. 

With this contactless solution, guests can check-out right from their mobile devices, without waiting in line by the front desk. 

Now, what about pending charges?

eZee’s PMS accurately manages guest folios as it is integrated with the guest portal. Guests can download folios in their preferred language and currency and make payments directly in the portal.

The guest journey isn’t quite over yet. 

Once guests check out, eZee’s PMS automatically generates emails expressing gratitude and requesting feedback on their stay. It gives guests the chance to speak their minds on the pros and cons of the hotel experience.  

Made Possible by AWS

Backed by Yanolja Cloud, eZee has been in this industry for more than 16 years now and is an expert in building reliable and affordable hospitality management solutions.  AWS has made it possible for us to provide cloud-based solutions to all our customers and help them enhance the guest experience. With AWS being the architectural backbone of eZee’s solutions, we are able to offer world-class products capable of providing uninterrupted service, storing data efficiently, supporting multiple languages, and much more. 

Enhance the Guest Journey at Your Hotel

For hotels to stay competitive in this dynamic hospitality industry, it is important to offer a superior guest experience. If you want to explore eZee’s solutions to transform the guest journey at your hotel, let us know at sales@ezeetechnosys.com and we will assist you right away. Our job is to help you choose the right system to fit your specific needs.

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